Refund Policy

Last updated: October 22, 2026

This Refund Policy explains how refunds are handled for Rental Agreements subscriptions and purchases. Rental Agreements is operated by Aleh Hutnikau, Schmidener Str. 216C, 70374 Stuttgart, Germany.

Purchases made through our website or web app

Purchases on rentalagreement.app and in the web app at app.rentalagreement.app are processed by Paddle, our Merchant of Record. For these purchases, Paddle’s Refund Policy applies.

Refund requests for web purchases should be submitted within 14 days of the transaction date, unless a different mandatory refund period applies under local consumer protection law.

To request a refund for a web purchase, please contact Paddle using the support link in your purchase receipt, or contact us at support@rentalagreement.app.

Please include the email address used for the purchase and, if available, your Paddle order ID or transaction ID.

Approved refunds are processed by Paddle to the original payment method.

Purchases made through the Apple App Store

If you purchased your Rental Agreements subscription through the Apple App Store, your purchase and refund request are handled by Apple.

To request a refund, please follow Apple’s refund process: reportaproblem.apple.com

Aleh Hutnikau cannot issue refunds directly for purchases made through the Apple App Store because payments and refunds are managed by Apple.

Purchases made through Google Play

If you purchased your Rental Agreements subscription through Google Play, your purchase and refund request are handled by Google.

To request a refund, please follow Google Play’s refund process: Google Play refund help

Aleh Hutnikau cannot issue refunds directly for purchases made through Google Play because payments and refunds are managed by Google.

Subscription cancellation

You can cancel your subscription at any time.

Cancelling a subscription stops future renewals but does not automatically refund previous payments.

For App Store purchases, cancellation is managed through your Apple account.

For Google Play purchases, cancellation is managed through your Google Play account.

For web purchases, you can cancel in the web app under Your plan › Manage subscription, or with the link in Paddle’s purchase confirmation email.

When a subscription ends, you keep your agreements, drafts, and signed documents. Rental Agreements does not lock or remove your existing documents because a subscription ended; the limits of the free plan apply to new agreements.

Contact

For questions about subscriptions, billing, cancellations, or refunds, please contact us at support@rentalagreement.app.